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KSI FAQ's

Answers about KSI keyboards, authentication features, integrations, compliance, and support — everything you need to choose and deploy the right desktop security solution.

Frequently Asked Questions

Find answers to common questions about KSI products, authentication technologies, compatibility, workstation security, desktop hygiene, purchasing options, and deployment considerations. If you don’t find the information you’re looking for, contact the KSI team for additional assistance. 

Q:  What types of authentication technologies does KSI support?

KSI solutions support a variety of authentication technologies, including RFID and NFC smart cards, contactless credentials, fingerprint biometrics, BLE mobile authentication, FIDO® physical security keys, and passwordless access workflows. Supported technologies vary by product model.

Q:  Do all KSI keyboards include authentication features?

No.  KSI offers both security-enabled and standard keyboards.  Some models include integrated authentication technologies such as RFID, biometrics, or mobile access, while others focus on desktop hygiene, productivity, or specialized workflow requirements.  KSI also sells monitor-mounted security devices and accessories.

Q:  What are the key differences between the KSI-1700, KSI-1800, KSI-2000, and KSI-2100 series?

Each KSI product family is designed for specific use cases and environments.  KSI-1700 and KSI-2100 series keyboards are constructed of hard shell plastic while KSI-1800 and KSI-2000 series keyboards have keys that are covered with a silicone-covering.  Each of these series can be integrated with the KSI cleaning button and security components.  Selected products are now available with PresenceLock™ walkaway security. 

Q:  Which operating systems are supported?

KSI products support major operating systems including Microsoft Windows 11, macOS, Linux, IGEL, and ChromeOS.  Support for additional operating systems may vary by product and authentication technology.  Please refer to individual product specifications for compatibility details.

Q:  Do KSI products support virtual desktop environments

Yes.  KSI solutions are deployed in virtual desktop and thin/zero-client environments.  A key strength of KSI solutions is conservation of thin and zero-client ports, with all security and desktop hygiene features routed through a single USB cable.

Q:  Are KSI products compatible with single sign-on solutions (SSOs)?

Yes.  KSI products are commonly deployed alongside single sign-on, identity management, and access control solutions.  Compatibility varies by workflow and platform, but KSI products are compatible with many leading platforms, including Imprivata®, AuthX, Ping Identity, Digital Persona, and many more.  [Contact Sales] for guidance regarding specific deployment requirements.

Q: Do KSI products support multifactor authentication (MFA)?

Yes. Many KSI solutions are designed to support MFA workflows by combining multiple authentication factors such as smart cards, biometrics, mobile credentials, physical security keys, and passwordless technologies.

Q: Can KSI products be used in passwordless authentication environments?

Yes. Many KSI solutions support passwordless authentication initiatives through compatibility with technologies such as FIDO security keys, RFID, NFC, biometrics, mobile credentials, and identity platforms that support passwordless workflows.

Q: What credential types can KSI products support?

Depending on the product configuration, KSI solutions may support smart cards, RFID credentials, NFC credentials, mobile credentials, fingerprint biometrics, BLE authentication methods, FIDO security keys, and other credential technologies.

Q: What is PresenceLock™?

PresenceLock is KSI’s patented workstation technology that helps organizations strengthen session security by sensing and confirming user presence at the workstation to help prevent unauthorized access when users step away.

Q: Does PresenceLock require software?

No, PresenceLock requires no software. Presence detection zones and timeouts can be easily set using the keyboard’s integrated firmware without need for installing separate software.

Q: What is the LinkSmart cleaning button?

The LinkSmart cleaning button’s are unique to KSI keyboards. A press of the LinkSmart cleaning button temporarily disables keyboard input, making it easier to clean the keyboard without generating unintended keystrokes or commands during the cleaning process.

Q: What is San-a-Key® software?

San-a-Key software is an adjunct to the LinkSmart cleaning button that supports desktop hygiene. Once the LinkSmart cleaning button is pushed, San-a-Key provides an onscreen keyboard schematic that serves as a real-time guide for user keyboard cleaning. San-a-Key also facilitates scheduled cleaning reminders that support habitual keyboard disinfection.

Q: Which KSI products support desktop hygiene and infection control initiatives?

KSI-1700, KSI-1800, and KSI-2000 series keyboards are designed to support desktop hygiene programs via the LinkSmart cleaning button with San-a-Key software cleaning system, wipeable (and in many cases scrubbable/sprayable) surfaces, silicone coverings, and in-place cleaning that alleviates the need to remove keyboards from service to be disinfected.

Q: How can I request pricing and availability?

Contact Sales directly to check on product availability and referral to an authorized reseller or distributor to request pricing, product recommendations, and deployment guidance.

Q: Can KSI products be customized?

Depending on the product family and project requirements, KSI may offer customization options. Contact Sales to discuss specific requirements and available options.

Q. Are international layouts of KSI keyboards available?

Yes, KSI offers many international layouts. Please Contact Sales for your specific needs.

Q: Where can I obtain technical support?

Technical support can be accessed via the KSI sales team. Contact Sales for assistance with technical questions.

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